The shared tray allows you to offer more efficient assistance. Queries are taken by the first available agent.
Activate the shared tray in all your communication channels: email, live chat, WhatsApp, Telegram, Messenger or Instagram DM.
Livebeep allows you to adapt multi-agent support to the way your company works. You can prioritize one-to-one personalized attention between the agent and the customer, or you can direct queries to a shared tray to be attended by the first available agent. You can also divide your team into departments and transfer queries to a specific group of agents.