Digital customers prefer to contact a business online in real time. Offer live online customer service via live chat and video. Improve trust in your brand.
Customer support software. Help your website visitors via live chat from your computer or mobile phone. If you need to, you can integrate video service and automatic translations in the invitation.
Live chat, video call and simultaneous translations are included in your subscription.
- Improve the relationship with your web visitors.
- Live help, no matter the language.
- Offer video support from the chat, without the need for the visitor to log in or use a link.
In a physical shop, there is a person who interacts with and serves customers. In the case of a digital business such as a website, blog, forum or ecommerce, a communication window for online customer service allows you to interact with your visitors and build trust with users who do not know you.
This allows you to create an omnichannel communication strategy. Digital users can contact you through your web chat>/b> and, if necessary, you can continue your assistance by video call from the same window. If you are not available to answer, the invitation changes automatically and your visitors can send you an email, contact you by Instagram, Facebook Messenger, WhatsApp, Telegram, Twitter, Skype, ask to call you or you to call them. In other words, they will be able to interact with you at any time.
Chat with your customer solving their doubts from your website. The chat conversation can be regardless of their language because simultaneous translations will help you.
During the chat conversation you can offer to continue by video to show your products or service and explain how they work. If necessary you can share the screen.
Advises and accompanies the customer during the purchase process and allows to make a reservation and/or payment on the spot. Quickly, conveniently and easily.